Some other email programs do not support various features and add-ons used by the College, including security architecture that Duo relies on for integration with Office 365. They are available for all common platforms. Outlook and Outlook on the Web are the supported email clients at Ithaca College. Why can’t I use my preferred email program anymore? Steps to remove and re-add on Microsoft Outlook mobile app Will my application work with Duo?īelow is a compatibility chart that lists some of the more common applications that are used with office 365, if your application is not listed you can check to see if it supports Microsoft's "Modern Authentication" or contact the Service Desk for more information. Steps to remove and re-add on iOS default mail app. I am getting the message "Your account access has been blocked". What is the difference between Duo MFA and Microsoft MFA? Should I always approve/accept/allow the login prompt?ĭo departmental or student organizational email accounts require MFA? Why do I get so many prompts to approve my login to Office 365 applications? I set Duo up with an Apple Watch, and I am getting "session time out" errors when I try to log in to apps on my phone. How do I get back into my account and change my settings? I got a new phone (same phone number) how do I get Duo working on the new phone? I am not getting app prompts on my device's app. I am not getting phone call prompts on my device. Why can’t I use my preferred email program anymore?
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